Every question
has a next step.

Prepare your account, install the app for your device, then sign in and test an available server. Use the free plan first to check your device and the websites you normally visit.

Yes. The app is a connection tool; you also need a valid iKuuu account, available data and access to the selected server. Existing users can sign in; new users can register on the service website.

Windows 7 needs its dedicated edition. The main download button provides the standard edition; use the official guide for alternatives. Check your OS version and processor architecture before installing.

Open About This Mac from the Apple menu. Choose arm64 for Apple silicon or x64 for Intel. The main download is for Apple silicon; follow the official guide for the Intel version.

iOS uses OpenVXS, a third-party app. Check the system requirements and App Store availability, then enter the website code ikuuu and sign in as described in the official guide.

The Android page provides arm64 by default. If it will not install, check your OS and architecture, then consult the official guide for alternatives such as universal.

Check your architecture, package format and distribution compatibility. The default download is x64 AppImage. For ARM64, deb or other formats, use only the options currently listed in the official guide.

Use password recovery on the official sign-in page. If you still cannot sign in, save the exact message and contact the official support channel. Verification and password recovery take place on the service website.

The reviewed information lists 50GB per month for the free plan, normally resetting on the first. Standard VIP plans provide 300GB per 30 days from purchase. Updates may be delayed and unused data does not roll over. Check your account for current details.

No. Under the current rules, a new plan replaces the old plan and its remaining benefits. Waiting until expiry is recommended. Read the current store rules and terms before purchasing.

Check your server access, remaining data, device time and time zone. Try another available server and read the service announcements. Record error messages and what you have already tried.

Check the official user center for current announcements and server information, then test your connection. This site's status page links to official sources and does not provide live monitoring.

The support page lists verified website links, a backup address, a recovery email and administrator contacts. You can prepare an issue summary there and send it yourself through an official channel.